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Return Policy. – Alilava Shop

Return Policy.

We want you to be happy with your purchase from alilava.com.

Please contact our support department for an RMA number before sending anything back to us.

alilava.com always do our best to ensure all the goods arrive in perfect condition. However, if the mistake happens, we will change the damaged goods at no cost to the client or credit them in the customer’s account in case the change is impossible. If there is a gift set with one product missed or the order is not complete due to the improper packing or incorrect picking, we will complete the order or replace the particular item with no charge to the customer as well.

Contact us within 3 days and return will be set up.

Items shipped from marpall.com , including Sale Deals, can be returned within 3 days of receipt of shipment in most cases.

RMA numbers are valid for 30 days from the date of issue. We ask that you send it back within 7 days. All packages received without an RMA number are not acceptable.

If a return does not come back in the condition it was sent out in, (i.e.. a torn cable on a display assembly, scratches, used adhesive, etc.) a refund may be denied (or additional charges may apply), and the item can be sent back out to you at your expense. If your part doesn’t qualify for a refund, we will reach out to you, and if there is no response within 7 days, the part will be properly recycled. This 7 days also applies to items returned to us that include original pre-installed components transferred over to them.

When we received return packge we will refund full payment on next 24hours.

If in doubt, please contact us and we’ll do our best to get you taken care of.